WoodHaven provides a limited warranty for a period of 25 Years from date of manufacture against any manufacturing defects to the original purchaser.
WoodHaven will repair or replace any defective components or hardware, at its discretion, provided the item is returned or shipped freight prepaid to and from our warehouse.
All dealers and/or customers are responsible for inspecting product before shipping to final destination. WoodHaven does not cover shipping or extra repair charges from selling to out-of-market areas.
If the repair can be performed on-site by an Authorized Retailer, WoodHaven will supply any necessary parts and provide potential reimbursement.
This warranty does not cover shipping damage by third party carriers, or damage resulting from negligence, rental or commercial use, improper cleaning, damage or wear to swivel mechanisms, exposure to extremes in temperature or humidity, alterations in the product, or unauthorized repair. To file repair claims contact us for additional policies and procedures.
This warranty is not transferable
In keeping with our continuous refinement policy, we reserve the right to alter specifications and styles without general notice, or obligation to make similar changes in products previously ordered or produced.
THE NATURE OF SOLID WOOD
Finishing materials will not conceal natural variation in colour and grain pattern, thus an exact colour or grain match is not guaranteed. Each piece of furniture is unique and will reflect its own character and colour which are signs of the genuine nature of our solid wood product and are not defects. Solid wood is also affected by humidity and will shrink or swell according to humidity level. These changes will affect drawer and door fit as well as table tops. This is not a defect but reflects the nature of solid wood.