FAQ

Wood Haven specializes in handcrafted solid wood furniture.  It’s our passion!  With over 24 years experience, we know quality and customer service are paramount. 

Our upscale styles are skillfully designed with form, fashion and function in mind.  Our clean lines and organic textures represent the hallmarks for which we are widely known. Our methods and tools help us to crate a unique collection of furniture that is one of a kind! Individually bench built by a community of North American skilled artisans, who rely on time honoured techniques combined with technology and precision to ensure our furniture is crafted with the utmost care. 

Wood Haven – solid wood furniture you can feel good about.

Wood Source

We offer domestic woods, which fare well with age and use.  Our wood has been air-dried, then kiln-dried to remove moisture.

Our Construction

Woodhaven incorporates the use of timeless techniques such as mortise and tenon when handcrafting your furniture. Our drawers are English Dovetail construction and available with full extension side mount or soft close under-mount slides.  Each drawer is completed by boasting a rich finished interior. The top, sides, front and bottom of our furniture are comprised of solid wood; in fact, most of our collections have heavier tops - up to 8 quarter thickness (2”).  To fortify further we construct durable face frames and attach our back panels with screws, to help ensure lateral stability. A superior stain enhances the natural beauty and longevity of solid wood furniture.  We use high - quality conversion varnish based on its incredible durability and resilience. 

At Woodhaven we believe exceptional quality should be the standard.

Furniture Alterations

Woodhaven offers you an option to modify our pre-existing collections.  With access to over 3000 modifications available, the potential is limitless!  We eliminate the frustration of sourcing designs that do not meet your requirements or standards.  Our innovative and seamless approach provides you access to our Woodhaven Design Team, to assist in every step of the creative development process.  Customization is a simple 4 step process:

 • Select collection

 • Add or delete details

 • Create new dimensions

 • Choose Stain

Quick Ship

Due to sizeable growth in our production capacity, Woodhaven offers quick ship items! These collections are featured with standardized dimensions and hardware, attainable in 11 standard color options. Additional color options add 10% and for glazed finishes add 20%. To get started, connect with your sales representative for Quick Ship Programs and general inquiries today!

Limited Lifetime Warranty

Woodhaven Furniture warrants solid wood furniture against manufacturing defects to the original purchaser for the lifetime of the furniture. Report any defects promptly along with proof of purchase. If a needed repair is covered under warranty, Woodhaven Furniture will make arrangements. in-home repair or at our shop is covered within our service area. Smaller items such as chairs and occasional tables must be returned to Woodhaven Furniture for repair.Beyond our service area, the purchaser is responsible for costs incurred in shipping to and from our repair facility in Guelph, Ontario.If a product is more than one year old, the original purchaser is responsible for for costs incurred in shipping. No implied warranties, including warranties of merchantability and fitness for particular purpose, extend beyond this warranty.

Exclusions: This warranty does not apply to furniture intentionally misused, or to damage resulting from negligence, rental or commercial use, improper cleaning, damage or wear to swivel mechanisms, exposure to extremes in temperature or humidity, alterations in the product or unauthorized repair. Clearance sale and/or unfinished furniture are not covered by this warranty. This warranty is not transferable.

No agent, employee or representative of the Seller has any authority to bind the Seller to any affirmation, representation or warranty concerning the goods sold under this contract, and unless an affirmation, representation or warranty made by an agent, employee or representative is specifically included within this written agreement, it shall not be enforceable by the Buyer. Woodhaven Furniture will repair or replace the product at our discretion with one of equivalent type and quality if the exact replacement is unavailable. In keeping with our continuous refinement policy, we reserve the right to alter specifications and styles without general notice, or obligation to make similar changes in products previously ordered or produced.

Accessibility

Woodlawn Furniture Market Inc. parent company to WoodHaven Furniture, welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 In conjunction with Accessibility for Ontarians with Disabilities Act (AODA), we invite your questions and feedback on how we can better assist individuals with restricted mobility, sensory challenges or cognitive limitations. Please feel free to call us at 1-877-829-4507 or email us at philhr@woodlawnfurniture.ca

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a forgoing, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information:

We collect personal identifiable information, including names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. 

Cookie/Tracking Technology:

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personal identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information:

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security:

Your personal identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information:

If you have any questions, concerns, or comments about our privacy policy you may contact us. e-mail: info@woodhavenfurniture.ca We reserve the right to make changes to this policy. Any changes to this policy will be posted.